Everything You Need to Manage WooCommerce Customers

Customer profiles, order management, segmentation, automation, and analytics. Built for WooCommerce. Runs in a fast external dashboard.

Start Free Trial

Growffinity gives WooCommerce store owners the tools to understand customers, manage orders, and grow revenue without slowing down their site.

Every feature is designed for e-commerce. No adapting generic CRM tools. No forcing your data into someone else's model. And because Growffinity runs externally, you get all of this without adding load to your WordPress database.

Rich Customer Profiles

Know your customers beyond their email address.

Every customer in Growffinity comes with a complete profile built from their WooCommerce activity. No manual data entry. No piecing together information from multiple sources.

Full purchase history

Every order, every product, every transaction in one place

Lifetime value

Automatically calculated based on actual purchase data

Order frequency

See how often customers buy and spot changes in behavior

Average order value

Track spending patterns over time

Product affinity

Understand which products and categories each customer prefers

Tags and notes

Add your own context and organize customers your way

Activity timeline

See the complete history of each customer's interactions

Why it matters:

Generic CRMs give you contact records. Growffinity gives you customer intelligence. When you can see lifetime value, purchase patterns, and product preferences at a glance, you make better decisions about who to prioritize and how to engage them.

Complete Order Management

Manage orders without living in wp-admin.

Growffinity isn't just a customer database. It's a full order management system that lets you handle day-to-day operations without constantly switching back to WordPress.

View all orders

See every order across your store in one clean interface

Update order statuses

Move orders through your fulfillment workflow directly in Growffinity

Track fulfillment

Monitor where orders are in the process without digging through WooCommerce

Add internal notes

Keep your team aligned with notes attached to orders

Create orders

Build orders directly in Growffinity when needed

Analyze purchasing patterns

Spot trends in what's selling and when

Why it matters:

Plugin-based CRMs treat orders as an afterthought. Growffinity treats them as central to customer relationships. Because in e-commerce, orders aren't just transactions. They're the foundation of everything you know about your customers.

Smart Segmentation

Group customers by what they actually do.

Static lists and manual tags only get you so far. Growffinity builds dynamic segments based on real purchase behavior that update automatically as customers act.

Purchase history

What products or categories they've bought

Lifetime value

High-value customers vs. one-time buyers

Order recency

Recent purchasers vs. customers going cold

Order frequency

Frequent buyers vs. occasional shoppers

Average order value

Big spenders vs. bargain hunters

Product categories

Customers interested in specific parts of your catalog

Custom criteria

Combine conditions to build precise audiences

How it works:

Define your segment criteria once. Growffinity continuously evaluates customers against those criteria and updates segment membership automatically. When a customer's behavior changes, their segments update. No manual list management.

Why it matters:

Segmentation drives personalization. When you can identify your best customers, your at-risk customers, and your high-potential customers automatically, you can treat each group appropriately. Better targeting means better results from every marketing effort.

Workflow Automation

Automate emails and actions based on customer behavior.

Growffinity includes workflow automation built around the events that matter for WooCommerce stores. Send automated emails, organize customers, and trigger actions when customers do things.

Triggers that start workflows:

  • First Order - Customer makes their first purchase
  • Order Placed - Any new order comes in
  • Order Status Changed - Order moves to a new status
  • Order Completed - Order reaches completed status
  • High Value Order - Order exceeds a value threshold you define
  • Tag Added - Customer receives a specific tag
  • Group Added - Customer is added to a group

Actions workflows can take:

  • Send automated emails - Deliver targeted messages based on the trigger
  • Add tags - Label customers automatically based on behavior
  • Add to groups - Organize customers into groups for segmentation and campaigns
  • Trigger notifications - Alert your team when important events happen
  • Connect to external tools - Fire webhooks to integrate with other systems

Why it matters:

Automation eliminates repetitive work and ensures consistent follow-through. When a customer places their first order, they get a welcome email. When someone hits a high-value threshold, they get tagged as VIP. When an order completes, a follow-up sequence begins. The right actions happen automatically.

Email Campaigns

Send targeted emails to your customers.

Growffinity includes email campaign functionality so you can reach your customers directly from the same platform where you manage them. No need to export lists to external tools.

Build campaigns

Create email campaigns targeting specific customer groups

Target with segments

Use your dynamic segments to send relevant messages to the right customers

Target with groups

Send to manually curated groups you've built through workflows or direct assignment

Track performance

See how campaigns perform with your audience

Why it matters:

Your CRM knows your customers better than any external tool. Lifetime value, purchase history, behavioral segments. When you can send campaigns from the same platform that holds this intelligence, targeting gets sharper and results get better.

Flexible Email Providers

Use the email infrastructure you prefer.

Growffinity doesn't lock you into a proprietary email system. Connect your preferred email provider and send through infrastructure you control.

SendGrid

Popular, reliable, scales well

AWS SES

Cost-effective, especially if you're already on AWS

MailerSend

Modern alternative with solid deliverability

Generic SMTP

Coming soon for maximum flexibility

Where your email provider is used:

  • Customer notifications - Transactional messages sent from the Growffinity dashboard
  • Workflow emails - Automated emails triggered by customer behavior
  • Email campaigns - Bulk campaigns to segments and groups

Why it matters:

Email deliverability depends on sender reputation. By using your own email provider, you build and control that reputation. You're not sharing infrastructure with thousands of other users. You also get cost flexibility, choosing the provider that fits your volume and budget.

Revenue Analytics

Understand your business through your customers.

Growffinity includes analytics built specifically for e-commerce. Not generic charts. Not vanity metrics. Actual insights into customer value and store performance.

Customer lifetime value

See LTV across your customer base with breakdowns by segment, acquisition period, and behavior

Cohort analysis

Track how customer groups perform over time to understand retention and value trends

Churn prediction

Identify customers showing signs of disengagement before they disappear

Revenue trends

Monitor how revenue flows through your customer base

Purchasing patterns

Spot seasonality, trends, and anomalies in buying behavior

Segment performance

Compare how different customer groups contribute to your business

Why it matters:

Most WooCommerce stores fly blind on customer analytics. They know total revenue but not where it comes from. They know order counts but not customer value. Growffinity gives you the metrics that actually help you make decisions about marketing, inventory, and growth.

Automatic Data Sync

Your WooCommerce data, always current.

Growffinity stays in sync with your WooCommerce store automatically. No manual imports. No scheduled batch jobs. No stale data.

How it works:

Connect Growffinity to your store through the WooCommerce REST API or use our optional lightweight sync plugin. Once connected, your customer, order, and product data flows to Growffinity automatically. New orders appear in real time. Customer profiles update as activity happens.

What syncs:

  • Customers and their contact information
  • Orders with full line item details
  • Order statuses and updates
  • Products and categories
  • Historical data from your existing store

Why it matters:

A CRM is only useful if the data is accurate. Growffinity's sync ensures you're always working with current information. And because you can connect via API without installing anything on your site, there's zero impact on your WordPress performance.

External Dashboard Architecture

Fast CRM without the WordPress overhead.

This isn't a feature you'll see in a dropdown menu, but it shapes everything about how Growffinity works.

Plugin-based CRMs run inside WordPress. They add database tables, execute queries in wp-admin, and consume server resources. As your store grows, they slow down your backend.

Growffinity runs externally. The CRM lives in its own optimized infrastructure. Your WordPress database stays lean. Your wp-admin stays fast. Your hosting costs stay stable.

No database bloat

Growffinity doesn't add tables to your WordPress database

No admin slowdowns

Opening your CRM doesn't bog down wp-admin

No hosting upgrades

Scale your customer base without upgrading your WordPress hosting

Fast dashboard

Growffinity's interface is optimized for speed, not constrained by WordPress

Independent scaling

Your CRM scales separately from your store infrastructure

Why it matters:

Performance isn't a luxury. Slow wp-admin costs you time. Slow frontend costs you sales. Growffinity gives you powerful CRM tools without making you choose between features and performance.

Built for WooCommerce

Not adapted. Not integrated. Built.

Every feature in Growffinity was designed for WooCommerce from the start. The data model matches e-commerce. The workflows match store operations. The analytics match what store owners need to know.

Orders are orders

Not deals, not opportunities, not custom objects. Actual orders with line items, statuses, and fulfillment data.

Customers are customers

Not leads, not contacts, not accounts. Customers with purchase history and lifetime value.

Products matter

Product and category data informs segmentation and analytics, not just order totals.

E-commerce metrics

Lifetime value, cohort analysis, purchase frequency. Not pipeline stages and deal values.

Why it matters:

Generic CRMs make you translate your business into their language. Plugin-based CRMs understand WooCommerce but compromise on performance. Growffinity gives you both: native WooCommerce understanding and external performance.

Frequently Asked Questions

Do all features come with every plan?

Yes. Growffinity includes all features in every subscription. No tiered feature sets, no add-on purchases, no unlocking capabilities at higher price points.

How is segmentation different from tags?

Tags are manual labels you apply to customers. Segments are dynamic groups based on behavior criteria. Tags stay until you remove them. Segments update automatically as customer behavior changes.

Can I create custom analytics reports?

Growffinity provides built-in e-commerce analytics. Custom reporting beyond the included dashboards depends on your plan. The standard analytics cover what most stores need without configuration.

Does automation connect to external tools?

Yes. Webhook actions let you trigger external systems when automations fire. This allows integration with email platforms, notification services, and other tools in your stack.

How quickly does data sync?

New orders and customer updates sync in real time. Historical data imports when you first connect your store. The speed depends on your store size, but most stores complete initial sync within minutes to a few hours.

Can I manage multiple team members?

Yes. Add team members to your Growffinity account without per-user fees. Everyone accesses the same customer data, orders, and analytics.

Does Growffinity send emails or do I need another tool?

Growffinity handles email directly. You can send email campaigns to segments and groups, plus automated emails through workflows. You connect your own email provider (SendGrid, AWS SES, or MailerSend) so you control deliverability and costs.

Why do I need to connect my own email provider?

Using your own email provider means you build your own sender reputation rather than sharing with other users. It also gives you cost control and flexibility. Most stores already have an email provider or can set one up quickly.

Ready to See It in Action?

Explore Growffinity with your own store data. Connect in minutes, no commitment required.